Returns & Exchanges Policy

Satisfaction with your purchase is our primary concern and we stand by the quality of our products. Please contact us at 1-877-810-5211 or support@kaffeologie.com to report a quality issue with your product. 

Customers may request a full refund (excluding shipping and handling charges) for any reason if the products are returned within 15 days of purchase along with their original packaging. To return merchandise, you must first request a Return Authorization number (RA#) via our toll free customer service number 1-877-810-5211 or via email at support@kaffeologie.com. Package and send your return prepaid to the address provided by our customer service department with the RA# notated on the package.

Your feedback is very important to us. If you have further questions or would like to speak to us about another customer service issue, please contact us at 1-877-810-5211 or support@kaffeologie.com.

We apologize in advance for any inconvenience caused. Thank you again for purchasing a Kaffeologie product.